Emergency Rooms & Urgent Care - University Health Services
Urgent Care • Madison, WI
Ratings by platform
- Yelp: 2.4 out of 5 stars (UW Health University Hospital) (78 reviews on Yelp (as of 2026))
- Yelp: 3.0 out of 5 stars (UW Health West Towne Clinic Urgent Care) (6 reviews on Yelp (as of 2026))
- Facebook: 90% recommendation rate (17 reviews on Facebook)
What patients say
Patients praise
- compassionate and friendly individual providers
- efficient lab services
- helpful nurse advice lines
- supportive care during specific visits
Common complaints
- dismissive or rude staff demeanor
- long wait times for appointments and care
- perceived lack of thorough diagnostic care
- difficulty accessing timely mental health services
- frustrating appointment scheduling systems
In patients' words
"The entire staff was friendly, compassionate and patient."
— Patient review of UW Health University Hospital ER"Don’t get me wrong, there are plenty of amazing doctors and caregivers at UHS that really do care for their patients, but if you bought a pack of strawberries and even a couple were rotten and moldy, you would still complain about the whole package."
— Open letter regarding University Health Services"Staff was rude and dismissive of my symptoms. Rather than addressing my health, the MD instead made an unprofessional comment..."
— Patient review of University Health ServicesMore clinics in Madison
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