Eye care specialists and services | UW Health
Optometry • Madison, WI
Ratings by platform
- Birdeye (UW Health Eye Clinic): 4.6 / 5 (915 reviews)
- Birdeye (UW Health Pediatric Ophthalmology): 4.3 / 5 (60 reviews)
- Birdeye (UW Health Deming Way Eye Care Clinic): 4.8 / 5 (330 reviews)
- WebMD (Dr. Laura Kopplin): 5.0 / 5 (1 rating)
- WebMD (Dr. Patricia Sabb): 5.0 / 5 (7 ratings)
- Healthgrades (Dr. Heather Potter): Reputation highlights only (no numeric rating shown in snippet) (Not specified in snippet)
What patients say
Patients praise
- High patient satisfaction with communication and attentiveness during exams/tests
- Doctors/staff described as friendly, knowledgeable, and reassuring
- Strong overall clinic star ratings on review sites for multiple UW Health eye-care locations
Common complaints
- Complaints about long waits for eye exams and delays in being seen
- Some reviews mention excessive appointment length or wait times inside the clinic
- Reports of overbooking leading to cancellations/rescheduling and rushed doctor visits
In patients' words
"“Running 1 hour behind...again.”"
— Birdeye review snippet for UW Health Eye Clinic"“Honestly, I'm fairly upset. ... The first time ... the appointment lasted 3 hours. ... They were supposed to put the last of the drops in 20 minutes after the second dose. 45 minutes later ... The doctor came in after 2 hours and 45 minutes...”"
— Birdeye review snippet for UW Health Pediatric Ophthalmology"“Unacceptable waits for eye exams at UW Health a frequent complaint” (headline summary)"
— Wisconsin State Journal/Madison.com article about UW Health eye-exam wait times"“The pediatric team was phenomenal!... the entire team was very friendly, knowledgeable...”"
— Birdeye review snippet for UW Health Pediatric Ophthalmology"“I had a number of tests done and at each stage the doctor and any involved staff members were extremely communicative...”"
— Birdeye review snippet for UW Health Deming Way Eye Care ClinicMore clinics in Madison
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