Davis Duehr Dean Eye Care | Madison, WI (N. High Point Road)
Ophthalmology • Madison, WI
Ratings by platform
- Yahoo Local: 3.0/5.0 (Not explicitly stated (based on limited sample))
- Birdeye: 3.1/5.0 (18)
What patients say
Patients praise
- Some patients report positive experiences with individual doctors and technicians who are skilled and attentive
- The optical department is occasionally noted as helpful and knowledgeable regarding eyewear selection
Common complaints
- Difficulties with billing and insurance coding, including unexpected charges and billing to collections
- Poor administrative experiences, such as long hold times, unresponsiveness, and scheduling errors
- Staff interactions perceived as rude, condescending, or unprofessional
- Concerns regarding the efficacy of medical care, including dissatisfaction with eyewear quality/adjustments and surgical outcomes
In patients' words
"Errors in diagnoses, impossible to get a timely appt., condescending, patronizing md's who won't listen, financial rip-offs, once sat in agony for an hour for my appt. Find somewhere else."
— Yahoo Local review"The eye doctors are fine, but ... the ineptitude of the administrative and billing staff is beyond my comprehension."
— Birdeye reviewMore clinics in Madison
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