Palliative Care Doctors & Treatment - UW Health
Hospice Care • Madison, WI
Ratings by platform
- Healthgrades (Dr. Jessica Baker, MD): 2.0/5 (3 reviews)
- Healthgrades (Dr. Shagun Saggar, MD): 5.0/5 (1 review)
- Momentary Labs (University of WI Hospitals & Clinics Authority – hospital overall): 4★ overall hospital rating (2,857 patient surveys)
What patients say
Patients praise
- Some patient reviews describe thorough listening/exams and thoughtful recommendations (Dr. Jessica Baker)
- A separate provider (Dr. Shagun Saggar) received a perfect rating with positive communication/education-related survey items
- Hospital-level experience metrics indicate relatively strong communication and recommendation intent for UW-affiliated hospitals (CMS HCAHPS-derived via Momentary Labs)
Common complaints
- Negative reviews accuse lack of compassion/unprofessional bedside manner (Dr. Jessica Baker)
- Negative reviews also mention coming unprepared and assumptions about symptoms (Dr. Jessica Baker)
- A broader complaint theme around UW Health includes patient-care problems and understaffing concerns raised through reporting by nurses (not limited to palliative care but relevant to patient experiences)
- Staff responsiveness cited as an area identified for improvement in the hospital experience summary
In patients' words
"“Arrogant attitude… Horrible bedside manor… Needs to be trained for compassion..Would never go back to her.”"
— Healthgrades review for Dr. Jessica Baker (Hospice & Palliative Medicine, Madison, WI)"“Dr Baker listened to everything I said. She did a thorough exam. She made thoughtful recommendations.”"
— Healthgrades review for Dr. Jessica Baker (Hospice & Palliative Medicine, Madison, WI)"“I hate the fact that feeling like a good nurse is so rare anymore, because our staffing prevents us from taking the time and care we need … to provide emotional and physical support to our patients.”"
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