University of Wisconsin Division of Geriatrics and Gerontology
Geriatric Medicine • Madison, WI
Ratings by platform
- CMS HCAHPS data via Momentary Labs: 4 out of 5 stars (overall hospital patient satisfaction) (2,857 patient surveys (hospital-wide))
- Healthgrades (Dr. Kathleen Walsh): 3.7 out of 5 stars (based on 3 reviews) (3 reviews)
- US News (Dr. David T. Watts): 4 out of 5 stars (6 reviews)
- WebMD (Dr. Gerald Pankratz): 1 out of 5 stars (2 reviews)
What patients say
Patients praise
- high patient satisfaction with geriatric specialists and their compassion, particularly in memory assessment clinics
- effective and empathetic communication from many care team members cited in geriatric settings
- strong clinical reputation and research initiatives contributing to quality care for older adults
Common complaints
- concerns regarding billing practices, including unexpected facility fees and inaccurate coding
- reports of poor communication or lack of responsiveness from staff and specific providers
- occasional dissatisfaction with administrative/front desk experiences
- individual negative patient reports regarding specific physicians
In patients' words
"We have had THE BEST experience with the geriatric staff at BOTH UW locations. As we navigate the ravages of later stage Alzheimers, we have found the staff to be available, prompt in returning messages, and unbelievably COMPASSIONATE."
— Patient review for UW Health geriatric clinic on LocalityBiz"I come back here, I’m charged $45 plus a facility fee of $275. I can’t justify the 275 when I’m on fixed income."
— ABC17NEWS article featuring a patient complaint about UW Health billing feesMore clinics in Madison
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