Mackinac Straits Health System Mackinaw City Medical Clinic
Optometry • Mackinaw City, MI
Ratings by platform
- Healthgrades (Mackinac Straits Health System hospital page): Patient Experience rating: 82% (would recommend 90%) (Not specified on the page snippet)
- Birdeye (Emergency Room): 4.0 star rating (111 reviews)
- MapQuest (embedded Yelp excerpt): Yelp rating shown as 3.0 (10 reviews shown)
- SeniorAdvice (Medicare summary): Medicare Health Rating: 4.2/5 stars (latest survey) (Not specified (Medicare survey))
What patients say
Patients praise
- Friendly/compassionate staff and good bedside manner (examples from reviews)
- Would recommend and positive patient experience metrics (Healthgrades)
- Some reviews describe efficient, well-organized care
- Good responsiveness/understanding for specialized needs (example: kidney transplant blood draws)
Common complaints
- Long wait times and operational issues (e.g., waiting over an hour, difficulty making phone calls)
- Poor communication/follow-up (e.g., no word on an x-ray; messages not returned)
- Low/negative experiences including complaints about competence/incompetence
- Mask enforcement complaints mentioned in ED review
In patients' words
"“They were very friendly. I will go back there…”"
— Birdeye review snippet for Mackinac Straits Health System: Emergency Room"“Why require your patients to wear masks if you aren't going to enforce it?”"
— Birdeye review snippet for Mackinac Straits Health System: Emergency Room"“Had an x ray done last Friday no word on my xray..Was told by my Doctor to call on Tuesday..Called and left messages two days in a row no response…”"
— MapQuest page excerpt referencing Yelp reviews for Mackinac Straits Health System"“Go elsewhere… The level of incompetence and hatred is beyond belief.”"
— LocalityBiz review for Mackinaw City Medical Clinic"“Always friendly and attentive.”"
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