Primary Care Physicians & Providers - Baptist Health
Primary Care • Louisville, KY
Ratings by platform
- Birdeye (Baptist Health Medical Group Primary Care): 3.0/5 (16)
- Birdeye (Baptist Health Medical Group Primary Care): 1.8/5 (14)
- Birdeye (Baptist Health Medical Group Primary Care): 5.0/5 (7)
- Birdeye (Baptist Health Louisville - Hospital): 3.1/5 (751)
What patients say
Patients praise
- Positive experiences with specific providers who were described as attentive, thorough, and caring
- Appreciation for friendly, polite, and helpful support staff in certain departments or visits
- Commendation for efficient service in specific clinical settings (e.g., drug testing, vaccination centers)
- Recognition of a clean and accessible facility environment
Common complaints
- Reports of administrative issues, including long wait times, scheduling difficulties, and unprofessional staff handling
- Concerns regarding billing practices, specifically unexpected charges or diagnostic vs. preventive visit billing classifications
- Isolated reports of perceived rude, condescending, or dismissive behavior from specific providers or staff
- Frustration regarding communication gaps and follow-up processes
In patients' words
"The administrative, medical, and laboratory staff are very weak, unprofessional, and completely irresponsible. Patients are forced to wait an unnecessarily long time even for a simple check-up or routine visit."
— Birdeye (Baptist Health Medical Group Primary Care) review"Dr. Taylor is absolutely amazing, she actually listens and helps with all my concerns."
— Birdeye (Baptist Health Medical Group Primary Care) review"I have had pleasant service at this office everytime I've been there. Staff have been friendly, doctors and MAs have been thorough and had great attitudes."
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