Primary Care and General Practice Locations
Primary Care • Louisville, KY
Ratings by platform
- Birdeye (KentuckyOne Health Primary Care Associates): 4.9 out of 5 stars (533 reviews)
- Birdeye (Baptist Health Medical Group Primary Care): 1.8 out of 5 stars (14 reviews)
- Norton Healthcare (Dr. Steven L Spalding): 4.9 out of 5 stars (106 reviews (360 ratings))
- Norton Healthcare (Dr. Rachel J Busse): 5 out of 5 stars (104 reviews (225 ratings))
What patients say
Patients praise
- High patient satisfaction for individual physicians described as caring, thorough, and good listeners
- Appreciation for staff professionalism at well-rated locations
- Ease of use of digital health tools like MyChart for communication and scheduling
- Strong long-term patient-provider relationships
Common complaints
- Difficulties scheduling appointments and long wait times for sick visits
- Rude or unprofessional front office and phone staff interactions
- Frustration with administrative processes, such as paperwork handling and prescription refills
- Perceived lack of communication or unorganized care management
In patients' words
"This is the absolute worst primary care I've been to nothing but the runaround and they want to make you come in every single time you need a refill..."
— Birdeye Review (KentuckyOne Health Primary Care)"Getting an appointment is ridiculous it doesn't matter if your sick or not it takes months to get one..."
— Birdeye Review (UofL Physicians - Primary Care)"Dr Spalding is great! He listens well and always thinks about his patients. I wish more doctors could be like him."
— Norton Healthcare Review (Dr. Steven L Spalding)"Dr. Fogle is the best PCP I've ever had. She listens carefully, explains treatment options and actively engages her patient as a partner in their health care."
— Norton Healthcare Review (Dr. Anne M Fogle)More clinics in Louisville
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