VelocityCare - Lexington - Carilion Clinic
Urgent Care • Lexington, VA
Ratings by platform
- Solv Health: 3.0 out of 5 (Not explicitly stated (aggregated))
- Better Business Bureau (BBB): A rating (Not explicitly stated)
What patients say
Patients praise
- Professional and thorough staff care
- Good bedside manner from clinicians
- Helpful front desk and nursing interactions
Common complaints
- Long wait times for same-day appointments
- Difficulty accessing care without advance notice or appointments
In patients' words
"PA Kaitlyn has the best hospitality and care... she also made sure I left with medication that will help me. Besides her work ethic, professionalism and attentive care what really made me feel seen and heard was her “bedside manner.”"
— LocalityBiz Review"This place is a joke. 5 staff members at the front desk, no patients in the waiting room, bringing in very sick children and they won't even let you wait like a normal urgent care. It is 10:31am and they said the next appointment will be 06:30pm."
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