Gastroenterology | Carilion Clinic
Gastroenterology • Lexington, VA
Ratings by platform
- Carilion Clinic Official Site: 4.8 out of 5 stars (Approx. 384-385 total ratings per location)
- Carilion Clinic Official Site (Provider-specific: Dr. Mark A. Ringold): 5.0 out of 5 stars (626 total ratings)
What patients say
Patients praise
- High satisfaction with individual gastroenterology specialists, with many physicians receiving strong ratings (e.g., 5.0/5.0) for professionalism, listening, and thoroughness
- Effective and timely access to care for patients with significant financial need or specific health concerns compared to other institutions
- Clean and safe facility environments noted in specific practice locations
- Effective clinical communication and bedside manner reported in provider-specific reviews
Common complaints
- Difficulties with administrative processes, such as appointment scheduling and rescheduling communication via MyChart
- Frustration regarding billing transparency and financial aid application processes
- Concerns about customer service responsiveness and perceived lack of empathy from some staff members
- Negative experiences reported at broader Carilion Clinic facilities, particularly in emergency or hospital settings, involving long wait times and staff interactions
In patients' words
"He made a very uncomfortable situation much more tolerable and I truly appreciate it. He listened to my concerns and did not make feel bad about them (as other doctors had previously)."
— Carilion Clinic official provider profile for Dr. Mark A. Ringold"Carilion saw me 3 business days after my new PCP in Danville called, immediately ordered blood tests the first day they saw me... and confirmed financial assistance of zero costs, in less time than my wait time at Duke GI for appt I made 5 months prior."
— Patient discussion on Inspire.com regarding Carilion GI services"They cannot tell me the time of the appointment, only that it will be morning or afternoon and we'll tell you the day before."
— Patient review on PissedConsumer regarding administrative policiesMore clinics in Lexington
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