Gastroenterology - Lexington Clinic
Gastroenterology • Lexington, VA
Ratings by platform
- Healthgrades (Dr. Thomas Knopp): 4.5 out of 5 stars (53 reviews)
- Vitals (Dr. Scott Merkley): 4.4 out of 5 stars (Not explicitly stated)
- Birdeye (Lexington Clinic overall): 4.3 out of 5 stars (17 reviews)
What patients say
Patients praise
- Many patients report high satisfaction with the medical expertise and clinical care provided by specific doctors
- Positive experiences with staff bedside manner for those providers who listen and take time with patients
- Effective diagnosis and treatment success for some complex gastrointestinal issues
Common complaints
- Difficulty reaching offices via phone and excessive hold times
- Unprofessional or demeaning behavior by administrative and front-desk staff
- Concerns regarding billing practices, including potential miscoding of procedures and aggressive collection efforts
- Patients reporting that some providers appeared dismissive, failed to listen to symptoms, or prioritized efficiency over thorough care
In patients' words
"Dr. Knopp is outstanding! He cares about his patients. His staff is professional, efficient and caring."
— Healthgrades reviewer"Problems with the preparation and instructions for a colonoscopy. They were unclear and counterdictive. When those issues were brought to Dr. Merkley’s staff they were ignored and the staff was not interested in the problems."
— Vitals reviewer"My extreme frustration is with the "patient access center" and inability to get through to the office... If a patient is having a surgical complication or medication concern it should not take calling multiple times on hold over 10 or more minutes."
— Birdeye reviewer for Lexington ClinicMore clinics in Lexington
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