Mass General Brigham Urgent Care
Urgent Care • Lexington, MA
Ratings by platform
- Google and various local business directories: Google ratings for various locations range widely, with some averaging around 3.6/5 (e.g., Natick) and others around 2.9/5 (e.g., Watertown) or 2.8/5 (e.g., Boston Common). (Varies significantly by location (e.g., 158 reviews for Natick, 53 for Watertown, 208 for Boston Common).)
What patients say
Patients praise
- Professional and knowledgeable medical staff (nurses and clinicians)
- Clean and modern facilities
- Convenient option for non-emergency care outside of primary care hours
- Efficient and thorough care when wait times are manageable
Common complaints
- Long wait times or being turned away due to capacity before closing time
- Concerns regarding front desk staff demeanor and responsiveness
- Administrative and billing issues, including potential errors and difficulties with insurance re-billing
- Inconsistent care quality, including reports of potential misdiagnosis
In patients' words
"The receptionist had her hand firmly planted in a bag of chips for the five minutes she was dealing with me. LOL."
— Loc8NearMe review (Woburn location)"They are very excellent at what they are doing,very professional and they good taking care of their patients."
— Boston Consumers' Checkbook review (Natick location)"Arrived over 3.5 hours before closure and was told they were at capacity... If I could give it 0 stars, I would."
— LocalityBiz review (Boston Common location)More clinics in Lexington
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