Mass General Brigham Urgent Care
Urgent Care • Lexington, MA
Ratings by platform
- Google and various local business directories: 3.6/5 (158 reviews)
What patients say
Patients praise
- Professional and knowledgeable medical staff (nurses and clinicians)
- Clean and modern facilities
- Convenient option for non-emergency care outside of primary care hours
- Efficient and thorough care when wait times are manageable
Common complaints
- Long wait times or being turned away due to capacity before closing time
- Concerns regarding front desk staff demeanor and responsiveness
- Administrative and billing issues, including potential errors and difficulties with insurance re-billing
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