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Urgent Care Center in Lexington, MA | Fast Service | CareWell logo

Urgent Care Center in Lexington, MA | Fast Service | CareWell

Urgent Care • Lexington, MA

★★★★★4.7/5966 reviews across 2 platforms

Ratings by platform

  • Google (via Birdeye): 4.8 out of 5 stars (915 reviews (Google))
  • Yelp: 2.5 out of 5 stars (51 reviews)

What patients say

Patients praise

  • Attentive and competent medical providers (PAs and nurses)
  • Facility cleanliness and modern environment
  • Convenience of scheduling visits in advance or using "save my place" features
  • Helpful and kind staff in many instances

Common complaints

  • Inconsistent wait times and delays despite appointments
  • Administrative issues, specifically regarding billing and insurance errors
  • Occasional concerns regarding staff communication or professionalism during busy periods

In patients' words

"All administrative staffs and medical professionals are kind, thoughtful, attentive, responsive, professional, and excellent at providing the medical care I needed."

— LocalityBiz user review

"They do not honor appointment times and will bill you before telling you they are running an hour behind schedule."

— Yelp user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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