Psychiatry and Behavioral Health | Penn State Health
Psychiatry and Behavioral Health • Hershey, PA
Ratings by platform
- U.S. News & World Report (Psychiatrists category): 4 out of 5 (14 reviews)
- U.S. News & World Report (Provider-specific: Dr. Erika H. Saunders): 4 out of 5 (5 reviews)
- WebMD (Provider-specific: Dr. Kathleen Dougherty): 4 out of 5 (8 ratings)
- Healthgrades (Hospital-wide): 77% (9 or 10 rating)
What patients say
Patients praise
- Positive patient experiences regarding staff courtesy and clear explanation of conditions/treatments.
- High hospital-wide recommendation rates (78% at Milton S. Hershey Medical Center).
- Patients generally found their doctors professional and attentive to questions.
Common complaints
- Some patients noted areas for improvement in follow-up and clinical communication (e.g., explaining conditions, thoroughness of exams).
In patients' words
"Explained conditions and treatments: Did Well (3) Needs Improvement (1)"
— WebMD (Dr. Kathleen Dougherty)More clinics in Hershey
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Patients praise: Specific physicians are often praised for their knowledge, compassion, and effectiveness in treatment · Many individual psychiatrists hold high ratings for communication and professionalism.
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Patients praise: Compassionate and expert care for mental health conditions · High satisfaction ratings for individual providers (e.g., 4.8/5 for some staff).
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Patients praise: Individual nephrologists often receive high patient satisfaction ratings (e.g., 4.5–5.0 stars) for bedside manner, knowledge, and listening skills · Patients appreciate doctors who provide thorough explanations, follow-up, and genuine concern for their well-being.
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Patients praise: Physicians are frequently praised for their thorough explanations of conditions and treatments. · Patients commonly report that providers listen well and answer questions effectively..
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Patients praise: Compassionate, thorough, and attentive care · Strong listening skills and patient-centered communication.
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