Family Medicine
Primary Care • Hershey, PA
What patients say
Patients praise
- Compassionate, thorough, and attentive care
- Strong listening skills and patient-centered communication
- Friendly and professional office staff
- Long-standing trust and relationship with providers
- Holistic and personalized approach to health
Common complaints
- Perceived lack of medical competence in complex cases
- Poor follow-up on tests or lab results
- Inadequate chart review prior to visits
- Incorrect diagnoses leading to prolonged pain or financial burden
- Wait times for appointments
In patients' words
"He takes time..he MAKES time for the patient's concerns... His verbal and overt behaviors show he cares."
— Patient review for Dr. Paul D. Curtin"Although very friendly and meek, Dr. Wallen is not competent as a medical professional. She brushed aside my concerns, and I had to diagnose myself."
— Patient review for Dr. Beth Wallen"Nice guy. Did not read chart before seeing my daughter. When I read the after visit summary it showed he didn’t pay much attention to what I said."
— Patient review for Dr. Jonathan KinleyMore clinics in Hershey
Madden & Gilbert Physical Therapy
Patients praise: Knowledgeable and professional staff · Compassionate and caring environment.
Kidney Disease
Patients praise: Individual nephrologists often receive high patient satisfaction ratings (e.g., 4.5–5.0 stars) for bedside manner, knowledge, and listening skills · Patients appreciate doctors who provide thorough explanations, follow-up, and genuine concern for their well-being.
Division of Nephrology | Penn State College of Medicine
Patients praise: Physicians are frequently praised for their thorough explanations of conditions and treatments. · Patients commonly report that providers listen well and answer questions effectively..
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