Penn State Health Department of Psychiatry and Behavioral Health
Psychiatry and Behavioral Health • Hershey, PA
Ratings by platform
- U.S. News & World Report: 4 out of 5 stars (overall patient experience for Psychiatry department at Hershey Medical Center) (14 reviews)
- Penn State Health official website/survey data: 4.8 out of 5 stars (for Dr. Christa L. Vanbelkum) (55 reviews)
- Better Business Bureau (BBB) for Hershey Medical Center overall: 18 complaints filed over a three-year period
What patients say
Patients praise
- Compassionate and expert care for mental health conditions
- High satisfaction ratings for individual providers (e.g., 4.8/5 for some staff)
- Comprehensive range of services for all ages
Common complaints
- Long wait times in emergency and clinic settings
- Administrative and billing issues, including confusing invoices and collections notifications
- Perception of being profit-oriented rather than patient-focused
- Lack of responsiveness or poor communication from staff
In patients' words
"I have received a letter stating my bill went to credit collections without any previous notifications. The bill I did received had multiple amounts due in different pages a confusing to read."
— BBB patient review for Hershey Medical Center"You spend more time in the waiting room then you do with the dr. They want you to take all these test so they can bill your insurance for it to make money."
— Birdeye patient review for Hershey Medical CenterMore clinics in Hershey
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