Grand Rapids MI Urgent Care & Walk-In Clinic
Urgent Care • Grand Rapids, MI
Ratings by platform
- Birdeye (Aggregated): 4.8/5 (from 2,910 reviews) (2,910)
- SolvHealth (Wellcare): 5.0/5 (from 5 reviews) (5)
- SolvHealth (AFC): 3.7/5 (from 3 reviews) (3)
What patients say
Patients praise
- Convenient, quick, and efficient service, especially with online booking options
- Friendly, caring, and attentive staff/providers in many instances
- Extended hours and accessibility for non-emergency care
- Clear communication regarding treatment plans and testing costs
- Affordable self-pay options available at some locations
Common complaints
- Long wait times at some locations
- Reports of dismissive or unhelpful medical staff
- Concerns regarding cleanliness and sanitary practices
- Issues with diagnostic accuracy and failure to refer to emergency care when needed
- Inadequate facilities for specific treatments (e.g., lack of proper X-ray equipment or baby changing tables)
In patients' words
"Took my wife here and basically got shooed out the door (they had no problem taking payment, curiously). Literally had to leave and go find another urgent care place that would actually listen"
— Birdeye review (Wellcare)"This place is amazing. From the front desk reception to the physician who took care of me everyone is very kind and friendly... At the same time inside they took their time and I did not feel rushed at the appointment."
— LocalityBiz review (Wellcare)"I overheard through the door, the doctor telling the tech that she didn't even get a full image of my ulna, and they couldn't use the images... I ended up having to go to an orthopedic doctor 2 days later to get real images and help."
— LocalityBiz review (AFC)More clinics in Grand Rapids
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