Primary Care Physicians | Corewell Health
Family Medicine • Grand Rapids, MI
Ratings by platform
- Corewell Health Official Provider Portal: Typically range between 4.5 and 5.0 out of 5 stars for individual providers on the Corewell Health portal (Hundreds of individual provider reviews available on the official website)
What patients say
Patients praise
- High satisfaction with individual primary care physicians, frequently described as compassionate, thorough, and attentive listeners
- Positive experiences with medical staff professionalism and bedside manner
- Clear communication regarding treatment plans and health education
- Accessible primary care options with a broad network of providers
Common complaints
- Billing and administrative issues, including confusion over facility fees, incorrect coding, and potential overcharging
- Challenges with debt collection practices and communication from billing departments
- Difficulties in navigating bureaucracy for referrals and appointments
- Frustration with customer service responsiveness
In patients' words
"Dr. Mason is our whole household's PCP. From ages 15mo old to 77 years old. We have never had a negative experience with him. He is attentive to all of our various healthcare needs."
— Official Corewell Health Provider Review for Dr. Richard L. Mason"Imagine my shock when the bill I received from the Corewell Family Health practice was $2,542.00. for one visit! They are now adding a 'facility fee' of $2,010.00... I cannot believe a hospital system is gouging our insurances this way!"
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