Primary Care - University of Michigan Health-West
Family Medicine • Grand Rapids, MI
Ratings by platform
- University of Michigan Health-West (Community Health Center): 4.8/5 (323 patient ratings)
- Birdeye (Park East Health Center): 3.6/5 (33 reviews)
- Promallu (Jenison Health Center): 3.8/5 (59 reviews)
- Promallu (Allendale Health Center): 3.4/5 (68 reviews)
- Birdeye (Endocrinology): 3.0/5 (13 reviews)
What patients say
Patients praise
- Professional and quality clinical care reported by some patients
- Clean and well-maintained facilities
- Friendly and attentive staff experiences for some patients
- Clear communication from certain providers
Common complaints
- Long response times for communication and medication refills
- Concerns regarding staff empathy and professional conduct at reception/scheduling
- Difficulties with referral processes and lab accessibility
- Perceived lack of attentiveness or dismissal of patient concerns by some providers
In patients' words
"They go well beyond the standard 72 hour response time to return questions or medication refill requests... They treat you like another number in their clinic."
— Promallu (Jenison Health Center)"This place has some of the most ignorant and incompetent doctors and healthcare staff I’ve come across... They also use an AI note taking app during appointments that they don’t get your consent for."
— Promallu (Allendale Health Center)"I found each and every staff member very attentive, informative, and caring. They just simply made me feel like I was the only patient on their docket on that day."
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