Genesis Family Health
Behavioral Health • Garden City, KS
Ratings by platform
- HelpConnectUsa: 3.6/5 (103 reviews)
- Recovered.org
What patients say
Patients praise
- Provides a variety of services including medical, dental, and behavioral health care
- Offers programs such as sliding fee scales and health education
Common complaints
- Poor receptionist and phone communication, including long wait times to schedule appointments
- Difficulty scheduling, including excessive wait times and last-minute rescheduling of appointments
- Reports of insensitive or unprofessional interactions with clinical staff during mental health crises
- Policies requiring extensive paperwork or navigation prior to receiving urgent care
In patients' words
"If you’re having a mental health crisis don’t call these guys especially if you haven’t been established. They will make you fill out paper work and stuff before they even think about giving you an appointment..."
— LocalityBiz user review"The receptionists are awful. They keep you on hold for more than 30 minutes to hours each time I call! just to schedule an appointment. Poor customer service."
— LocalityBiz/Yahoo user reviewMore clinics in Garden City
Genesis Family Health
Patients praise: Friendly and helpful staff in specific instances · Efficient emergency assistance in some cases.
CommonSpirit Pediatrics Siena
Patients praise: Providers are described as knowledgeable and thorough. · Doctors are praised for being patient and making children feel comfortable..
Main and Palmer Family Dentistry
Patients praise: Friendly, professional staff · Clear communication / thorough explanations that help reduce anxiety.
Siena Internal Medicine
Patients praise: Patients appreciate attentive, thorough, and compassionate care from certain physicians and nursing staff · Some staff members are noted for being friendly, professional, and helpful in navigating appointments.
CommonSpirit Women's Health Garden City
Patients praise: Providers perceived as caring, kind, and attentive by many patients · Staff described as helpful and professional by some patients.
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