Franklin | Franklin, NH - About Concord Hospital
Behavioral Health • Franklin, NH
Ratings by platform
- Google Reviews: 2.5 out of 5 stars (92 reviews)
- Healthgrades: 64% (Patient Experience Rating)
- HealthLuminate: 50% recommend the hospital
What patients say
Patients praise
- Some patients report kind and compassionate care from nurses and doctors
- Positive experiences with timely ER care and testing in specific instances
- High cleanliness ratings for patient rooms
- Quiet environment at night reported by some patients
Common complaints
- Staff unresponsiveness and lack of help when requested
- Poor communication from some ER staff and long wait times in the emergency department
- Dissatisfaction with patient food quality
- Some reports of rude or dismissive staff members
In patients' words
"Have had 3 visits to Franklin for rehab as well as emergency room services. I cannot say enough about how wonderful Franklin is. We now feel like the staff are genuine friends."
— Google Reviews (via PayerPrice)"The emergency room receptionist is rude. They have zero communication with patients waiting in the ER for 8 plus hours."
— Google Reviews (via PayerPrice)"The doctors and staff here were nothing more than pleasant and highly competent. They did all the necessary testing immediately for my condition... I recommend this hospital to everyone I know."
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