Framingham, MA Urgent Care & Walk-in Clinic
Urgent Care • Framingham, MA
Ratings by platform
- Birdeye (Google/Facebook aggregated): 4.4/5 (941)
- Birdeye (Google/Birdeye aggregated): 2.8/5 (16)
- LocalityBiz aggregated data: 2.7/5 (average for category in area) (1,747 (total across 25 listings))
What patients say
Patients praise
- kind, empathetic, and professional medical staff (physicians, PAs, nurses)
- convenience and short wait times for some patients
- clean and well-equipped facilities
- efficient booking process for those using online systems
Common complaints
- long wait times during peak periods or specific types of visits
- poor customer service or unprofessional behavior by front desk staff
- miscommunication regarding appointment/walk-in policies and service availability (e.g., drug screenings)
- frustration over lack of notifications for changes in service hours or availability
In patients' words
"Absolute exceptional care! I walked in with my two young children and everyone was so kind and efficient... I was in and out within 30 mins."
— LocalityBiz (Review)"I was referred to this location for a covid test... I walked into the first floor doctor's office and upon asking for help the nastiest desk attendant ever, told me where to go."
— Birdeye (Review)"Absolutely awful. I booked to do a drug screen... I arrive and am told that no drug screens after 2. I was not called, no notification, nothing."
— LocalityBiz (Review)"FRIENDLY. PROFESSIONAL. LENA THE PA IS FANTASTIC AND THOROUGH! MAX THE ASSISTANT A COMPLETE DOLL. WOULD CERTAINLY GO BACK!"
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