Rehabilitation Center | Florence, AL
Rehabilitation Hospital Unit • Florence, AL
Ratings by platform
- U.S. News & World Report: 3 out of 5 stars (overall, U.S. News & World Report) (2 total complaints reported (SeniorAdvice))
- MiradorLiving: 3.8 out of 5 stars (75 reviews)
What patients say
Patients praise
- praised therapy teams (physical, occupational, and speech)
- some reports of compassionate individual nursing/CNA care
- positive outcomes for short-term rehabilitation recovery
Common complaints
- reports of poor communication and unprofessional administration
- allegations of neglect and poor hygiene standards
- inconsistent staffing, particularly on weekends
- instances of medication management errors or delays
- complaints regarding lost personal property
In patients' words
"We have nothing but good things to say about Florence Rehabilitation and Wellness. During my sister’s stay, she received excellent care and service. The staff treated her — and our family — with dignity and respect."
— Family member testimonial for Florence Rehabilitation and Wellness"I highly recommend Mitchell-Hollingsworth for their wonderful therapists, nurses, and staff. I have to say I am 100% satisfied!"
— Rehab patient testimonial for Mitchell-Hollingsworth"The place is infested with ROACHES! If you visit on the weekend, dead ones are in the hallway and nobody even picks them up."
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