Glenwood Center - AL
Rehabilitation Hospital Unit • Florence, AL
Ratings by platform
- Various aggregator sites (seniors.fyi, CareListings): 3.9/5 stars (varies by platform) (Approx. 100-112 reviews across some platforms)
- CMS (Medicare.gov) Overall Quality Rating: 1/5 stars (N/A)
What patients say
Patients praise
- Some staff members described as compassionate, attentive, and helpful
- Positive interactions reported by some families during the admission process
- Occasional reports of extra care and support for residents and their families
Common complaints
- Concerns regarding cleanliness, maintenance, odors, and sanitation in the facility
- Reports of lukewarm, cold, or unappealing food that does not meet dietary needs
- Complaints about staffing shortages, slow response times to call lights, and perceived lack of staff professionalism
- Instances of alleged neglect, including hygiene issues and improper care planning
- Reports of inconsistent quality of care across different shifts
In patients' words
"Nurses don't seem to be very compassionate nor concerned about patients rehabilitation. One has open wounds herself and doesn't cover them... Majority seem to dislike their job!"
— SeniorCare.com review"Terrible substandard care. My Mom sat in her diarrhea soiled diaper and clothing for hours each day."
— SeniorAdvice.com review"Glenwood Center provides exceptional care in every sense. The staff are attentive, professional, and genuinely compassionate."
— CareListings reviewMore clinics in Florence
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