Huntsville Hospital Urgent Care | Florence Walk-In Clinic
Urgent Care • Florence, AL
Ratings by platform
- Birdeye: 4.8 out of 5 stars (1,645 reviews (on Birdeye))
- SolvHealth: 4.8 out of 5 stars (4,756 reviews (as stated on Apple Maps/SolvHealth))
What patients say
Patients praise
- Professional, compassionate, and knowledgeable medical providers and staff
- Clean and well-maintained facility
- Convenient online scheduling and check-in processes
- Effective and quick care for various illnesses and injuries
Common complaints
- Long wait times, even with appointments
- Billing and insurance-related issues, including perceived overcharging and slow refunds
- Reports of rude, dismissive, or unprofessional customer service interactions at the front desk
- Concerns regarding refusal of service close to closing times despite availability
In patients' words
"This is the best urgent care facility in the area. Knowledgeable medical providers and staff. Friendly and professional. Accommodating. Clean facility- inside and out. I love that I can schedule on line and complete my perform prior to my arrival."
— LocalityBiz review"I went in today for an inner ear issue. I waited 20 minutes for someone to come to the desk for me to sign in. Finally, a lady came and ignored me. I asked if I could get signed in to which she told me I would just have to wait and she left again."
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