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Express Care Cloverdale Road

Urgent Care • Florence, AL

★★★★☆4.0/586 reviews across 2 platforms

Ratings by platform

  • Birdeye (aggregating Google, Facebook, and Superpages): 4.1/5 (81 reviews)
  • Yelp (via MapQuest): 3.0/5 (5 reviews)

What patients say

Patients praise

  • fast and professional service
  • friendly and knowledgeable staff
  • helpful in diagnosing common illnesses like Covid and strep throat

Common complaints

  • long wait times
  • inappropriate content on waiting room TV
  • perceived lack of thorough diagnostic testing
  • unprofessional or rude staff interactions

In patients' words

"Fast, friendly and knowledgeable staff. I highly recommend."

— Tamara T. on Birdeye

"The TV was set on The View Tuesday 10/25/2022. Several pre teens in the waiting room and we all got to hear about abortion, sex and Several other inappropriate topics. Wow!"

— Yelp user review

"Waited for almost 2 hours and left without seeing the doctor."

— Kristin J. on Yelp

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6].

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