Behavioral-Health-Services - CHCFHC
Psychiatry • Fitchburg, MA
Ratings by platform
- Recovered.org TrustScore: 3.66/5
What patients say
Patients praise
- Specific providers and counselors described as caring and helpful
- Appreciation for comprehensive, multidisciplinary care in one location
- Some patients report excellent clinical experiences for specific treatments like dental procedures
- Positive feedback for individual staff members who are described as polite and dedicated
Common complaints
- Difficulty reaching staff by phone and long wait times on hold
- Administrative issues, including referral processing errors and appointment scheduling problems
- Frustration with policies, such as strict late cancellation rules
- Perceived lack of responsiveness to patient needs or follow-up on medical results
In patients' words
"I was standing at the counter for a solid minute or two, while the woman at the computer was talking to her coworker... she tells me she so sorry but because I'm more than 10 minutes late I will have to reschedule."
— LocalityBiz"The NEW way they answer the phone leaves you hanging on for more time that it would take to drive there. Trying to make contact with someone is near impossible."
— OpenGovNY"Always excellent care, especially my primary Ashley Shannak and my counselor Will Watkins"
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