Urgent Care in Fairfax, VA | Inova
Urgent Care • Fairfax, VA
Ratings by platform
- Birdeye: 4.3 out of 5 stars (123 reviews)
- Google (for Pickett location): 4.2 out of 5 stars (99 reviews)
- Google (for Lee Jackson Hwy location): 4.6 out of 5 stars (110 reviews)
What patients say
Patients praise
- Professional, friendly, and attentive medical and front-desk staff
- Clean, modern, and welcoming facilities
- Efficient check-in process and use of online reservations
- High quality of care for non-emergency conditions
- Convenient locations and daily operating hours
Common complaints
- Long wait times in some instances
- Dissatisfaction with billing and insurance processing procedures
- Occasional staff perceived as rude or unprofessional
- Inconsistency in medical recommendations compared to patient expectations
In patients' words
"All 3 staff we interacted with were great! They saw us at our appointment time, took their time with us, and treated my young son’s issue well."
— Birdeye Review"Check-in was very quick. Both ladies at the desk were extremely pleasant and engaging."
— Inova GoHealth Website Testimonial"When a nurse or assistance, in blue scrubs, comes to the front desk and says, is this what Thursday is like here”, maybe look around and see that the lobby is full of people waiting for as much as 2 hrs before you complain to other workers."
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