Inova Radiology and Diagnostic Imaging Services
Radiology • Fairfax, VA
Ratings by platform
- Birdeye (Inova Advanced Imaging Center - Fair Oaks): 2.4/5 (15)
- Birdeye (Inova Imaging - Gainesville): 2.5/5 (55)
- Birdeye (Inova Imaging - Leesburg): 2.7/5 (59)
- Birdeye (Inova Imaging - Ashburn HealthPlex): 2.9/5 (14)
- Birdeye (Inova Imaging - Reston-Herndon ER): 2.0/5 (8)
- Birdeye/Google (Fairfax Radiology Centers - Springfield Imaging Center): 4.9/5 (1,877)
What patients say
Patients praise
- Professional and courteous staff at some locations
- Clean and modern facility environments
- Efficiency of the imaging procedure itself once scheduled
- Positive experiences with specific technicians and medical personnel
Common complaints
- Difficulties with scheduling appointments and long hold times
- Billing issues, including unexpected charges, lack of clarity, and accounts being sent to collections without proper notice
- Dissatisfaction with customer service and communication from staff
- Long wait times at facilities
- Concerns regarding the accuracy of medical records and test results
In patients' words
"The worst experience ever , they charge me all the fee for MRI imaging , and after that again I paid the bill was sent to me. After a few days they sent me a huge bill again from inova which was never mentioned the whole time."
— LocalityBiz Review"I was hospitalized at INOVA in May of this year, and just received a notice via text today from Fairfax Radiological Consultant’s debt collector... that an unpaid balance of mine was sent to collections."
— LocalityBiz Review"The staff is very courteous and efficient. It was very easy to schedule an appointment. I highly recommend their services."
— Birdeye/Google Review"The CT scan that I had done was quick and easy. Ty, who placed my IV and Twan, who completed my CT were fabulous and super nice. Would highly recommend using this center for your imaging needs."
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