Holistic Functional Medicine Clinic in Fairfax VA - Nava Health
Functional Medicine • Fairfax, VA
Ratings by platform
- Nutrifinder: 4.4/5 (aggregate score) (169 reviews)
- Yelp/Yahoo/MapQuest aggregate: 2.5/5 to 3.0/5 (44 to 56 reviews)
What patients say
Patients praise
- Some patients appreciate individual practitioners, such as massage therapists and acupuncturists
- Positive feedback on the welcoming environment and professional manner of some staff members
- Some patients noted improvements in specific conditions like TMJ, digestive issues, and sleep disturbances
Common complaints
- Billing practices, including high costs, unexpected charges, and difficulty cancelling memberships
- Poor customer service and communication, especially regarding policy changes and prescription refills
- Dissatisfaction with the efficacy of health programs and testing, with some patients describing services as a "scam" or lacking clinical insight
- Difficulties with patient portal and scheduling, including long wait times and unresponsive staff
In patients' words
"NAVA does not operate like a healthcare provider -- it operates like a billing system."
— Yahoo Local review"STAY AWAY if you are dealing with chronic health issues. You will be exploited. ... Overall my experience was poor testing, minimal clinical insight, poor communication, and ongoing billing issues."
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