Midwest Center for Women's HealthCare
Obstetrics and Gynecology • Evanston, IL
What patients say
Patients praise
- Compassionate, kind, and warm bedside manner
- Highly knowledgeable, thorough, and experienced clinicians
- Patients feel their questions are answered and they are not rushed during consultations
- Strong long-term relationships spanning multiple generations of patients
- Excellent communication and accessibility for some providers
Common complaints
- Long wait times for appointments and in-office waiting
- Occasional reports of feeling rushed or that the doctor was not listening
- Mixed reports regarding front desk staff courtesy and responsiveness
- Concerns about rigid adherence to standard procedures over individual patient needs
In patients' words
"Wait time a bit long but worth every minute. We're talking 3 generations w/this practice. The care, compassion, advice and general love for my family can't be beat."
— Vitals patient review for Dr. Carol F. Ellman"Great doctor, very compassionate and flexible. But the front desk staff was quite rude and impatient."
— Zocdoc patient review for Dr. Jennifer Kim"I’ve been seeing Dr. Keene for a few years now and I always leave feeling so cared for, both as a patient and just as a human being. She truly listens, always takes the time to ask about my life, and answers all of my questions very thoughtfully."
— WebMD Care patient review for Dr. Melissa KeeneMore clinics in Evanston
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Patients praise: High overall star ratings across Northwestern Medicine OB/GYN practice sites · Physicians often praised for being kind, knowledgeable, and genuinely caring.
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