Northwestern Medicine Dermatology Evanston Sherman Avenue
Dermatology • Evanston, IL
Ratings by platform
- Northwestern Medicine official site: 4.9/5 (for Dr. Jill C. Anderson) (2710 ratings)
- Northwestern Medicine official site: 4.9/5 (for Dr. Ashley N. Millard-Garcia) (2168 ratings)
- Northwestern Medicine official site: 4.8/5 (for Dr. Jillian H. Swary) (2006 ratings)
- Birdeye (Northwestern Medicine Department of Dermatology): 2/5 (49 reviews)
What patients say
Patients praise
- High satisfaction ratings for individual providers from a large number of surveyed patients
- Appreciation for provider expertise and thoroughness (mentioned in select positive experiences)
Common complaints
- Complaints regarding dismissive, rude, or cold bedside manner from some providers
- Frustrations with office staff, including perceived unhelpfulness and scheduling difficulties
- Reports of rushed appointments and feeling like "just another body"
- Dissatisfaction with communication regarding appointment requirements (e.g., body checks)
- Isolated reports of missed diagnoses or ineffective treatment plans
In patients' words
"Dr Anderson spent 7 minutes with me and I don’t feel like she addressed my concerns or was actually present with me while I was there. Another body, in and out the door."
— Patient review on Vitals/WebMD"Dr. Mark Gendleman has to be the worst physician, regarding both bedside manner and expertise, I have encountered in all my life. He was unbelievable rude and belittling."
— Patient review on Vitals"A board-certified dermatologist failed to diagnose a simple fungal infection because she would not listen to me and did not trust that I had any idea what was going on. This seems to be par for the course at Northwestern Medicine lately."
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