Eye Care Associates of St. Louis
Vision Services • East Saint Louis, IL
Ratings by platform
- Birdeye: 4.3 out of 5 stars (based on 34 reviews) (34 reviews)
- Yahoo Local/Yelp aggregates: ~3 stars (based on small sample) (not explicitly stated total count, but listed with mixed ratings)
What patients say
Patients praise
- professional and knowledgeable staff and doctors
- positive experiences with specific medical procedures such as cataract surgery and contact lens fitting
- clean, modern facilities
- friendly atmosphere
Common complaints
- difficulty reaching staff by phone to schedule appointments
- reports of poor customer service regarding communication
- isolated report of alleged misdiagnosis
In patients' words
"Excellent care and service. Feel that they have my best interest at heart."
— Birdeye review"After three attempts to secure a return phone call from scheduling I have finally given up and moved on. It baffles me how a business can operate with such poor customer service."
— Yelp/Yahoo Local reviewMore clinics in East Saint Louis
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