East St. Louis
Chronic Condition Care • East Saint Louis, IL
Ratings by platform
- SeniorAdvice.com: Nathan Health Care Center: 11 reported complaints, 15 total deficiencies (Source: SeniorAdvice.com) (Multiple complaints noted in official reports)
- Tebra (WE CARE Clinic): 5.0/5.0 (59 reviews)
- Better Business Bureau (Southern Illinois Healthcare Foundation): Low volume (1 complaint in 3 years) (1 complaint)
What patients say
Patients praise
- Appreciation for knowledgeable and respectful individual providers
- Value of comprehensive or one-stop-shop care models
- Positive experiences with specific chronic disease management services
Common complaints
- Difficulty reaching staff or receiving return phone calls
- Long wait times for appointments
- Perceived rudeness or unprofessionalism from administrative and clinical staff
- Issues regarding medical referrals, billing, and insurance processes
- Frustration with management or organization of office operations
In patients' words
"The office seemed as if there was no one in charge, they were unaware that other people there besides themselves, the receptionist was extremely rude chatting with some friend on the phone while I stood there waiting..."
— LocalityBiz (Review of Oak Street Health)"My son is currently in the mental health program at this facility. He has a caseworker who does not return any of my phone calls. She does not know the status of my son..."
— LocalityBiz (Review of Comprehensive Behavioral Health Center)"I love seeing Jewel Radford. She always listen to what I have to say as well as gives the best care."
— Tebra (Review of WE CARE Clinic)"This is one of the most unprofessional places I have ever been to....the nurses are so inconsiderate of there patients.. MY OVERALL RATE WOULD BE A ZERO.!!!"
— LocalityBiz (Review of Windsor Health Center)More clinics in East Saint Louis
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