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Immediate Care – Des Plaines, IL

Urgent CareDes Plaines, IL

★★★☆☆3.1/5180 reviews across 2 platforms

Ratings by platform

  • Birdeye (Advocate Medical Group Immediate Care Center): 3.1 out of 5 stars (178 reviews)
  • Birdeye (Endeavor Health Orthopaedic Immediate Care): 1.5 out of 5 stars (2 reviews)

What patients say

Patients praise

  • kind and professional medical staff and doctors

Common complaints

  • long wait times
  • poor customer service and communication issues
  • mismanagement of appointments for walk-ins
  • billing and insurance eligibility confusion

In patients' words

"This is by far one of the worst immediate care clinics I've ever been to. It always takes over an hour for me and other patients to be seen."

MapQuest user review (Endeavor Health Immediate Care)

"Worse experience I’ve ever had in a medical establishment. Don’t go here unless you have the top of the top insurance. Otherwise they’ll say “you’re not eligible” and then you’ll be asked to pay out of pocket."

Birdeye user review (Advocate Medical Group Immediate Care)

"I absolutely LOVE this place. Everyone, nurses staff and doctors are so kind!"

Yelp user review (Endeavor Health Immediate Care)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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