Immediate Care - Des Plaines
Urgent Care • Des Plaines, IL
Ratings by platform
- Google (via Birdeye): 3.1 out of 5 stars (178 reviews)
- Google (via Birdeye): 1.5 out of 5 stars (2 reviews)
- Chicago Consumers' Checkbook: 47 ratings collected (numerical score not explicitly summarized) (47 reviews)
What patients say
Patients praise
- Some patients report kind and pleasant medical staff and doctors
Common complaints
- Long wait times for patients despite having appointments or being told to walk in
- Poor customer service and unhelpful staff interactions
- Confusion or conflicting information regarding appointment policies for walk-ins
- Frustration over insurance and billing processes
In patients' words
"The worst Advocate Medical Group location ever. Don’t even waste your time going there. I called prior to arrival and asked for an appointment. I was told no appointment needed... I was the only one in line and yet I was told they don’t take any more walkins..."
— Birdeye (Google review)"BEWARE this immediate care location states it's walk in immediate care for orthopedic urgent care. But they make walk-ins wait and squeeze you in between appointments."
— Birdeye (Google review)"I absolutely LOVE this place. Everyone, nurses staff and doctors are so kind!"
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