Emergency Department at Broadlawns Medical Center | 24/7 Care
Emergency Medicine • Des Moines, IA
Ratings by platform
- Birdeye and MedicalRecords.com: 3.2 out of 5 stars (39 (Emergency Room) to 157 (Broadlawns Medical Center) reviews)
- Healthgrades and U.S. News & World Report: 79% to 91% patient recommendation rate
What patients say
Patients praise
- Compassionate and caring nursing and medical staff reported by some patients
- High patient recommendation rates reported on major health rating platforms
- Efficient care for certain conditions or quick diagnostic processes reported by some individuals
- Appreciation for the affordability and accessibility of services for the community
Common complaints
- Reports of dismissive attitudes or feeling unheard by medical staff
- Concerns regarding diagnostic accuracy and treatment efficacy
- Occasional complaints about facility cleanliness and appearance
- Experiences of long wait times or frustration with bureaucratic processes
- Specific incidents involving denial of second opinions or perceived inadequacy of care leading to transfers to other facilities
In patients' words
"Ghetto. Dirty. Cheap."
— Birdeye review (Emergency Room)"This hospital has the kindest and most genuine staff someone could hope for."
— MedicalRecords.com review"I felt like I was not being fully heard, and I was angry because of the lack of genuine concern for my discomfort."
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