The Iowa Clinic
Internal Medicine • Des Moines, IA
What patients say
Patients praise
- Strong appreciation for provider professionalism and thoroughness
- Patients feeling heard and respected during consultations
- High satisfaction with bedside manner and empathy
- Clinical competence and clear explanations of health conditions
- Compassionate and knowledgeable support staff in some instances
Common complaints
- Difficulty scheduling appointments and long hold times
- Perceived rudeness or lack of respect from some staff members
- Rushed appointments or feeling neglected
- Issues with timely call-backs or communication from medical teams
- Instances of abrupt or unprofessional communication from providers
In patients' words
"Have never had a doctor so kind, respectful, empathetic, great communicator, soft spoken and good bedside manners. Very grateful to have found her."
— MercyOne Patient Review"My experience making this appointment was not great. I waited on hold far too long, and the person that answered to make the appointments was borderline rude."
— MercyOne Patient Review"Nurse is incompetent and worse... Dr. Jones has too many patients and this causes neglect of ill patients suffering."
— Healthgrades Patient Review"I made the appointment 5 months ahead the day before the physical It was cancelled and could not get in for 7 months she refused to fill my meds till the appointment."
— Healthgrades Patient ReviewMore clinics in Des Moines
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