MercyOne Clive Hearing Care
Audiology • Des Moines, IA
Ratings by platform
- Birdeye / Google Aggregate: 4.4 out of 5 stars (34 reviews)
- MercyOne Official Provider Surveys: 4.9 out of 5 stars (Combined across specific provider profiles (e.g., 31 and 36 ratings))
- Healthy Hearing: 4.2 out of 5 stars (5 reviews)
What patients say
Patients praise
- Professional, knowledgeable, and caring audiologists and ENT providers
- Clear explanations of treatment options and procedures
- Efficient service and friendly demeanor from clinical staff
- High patient satisfaction ratings for individual providers
Common complaints
- Charges for minor repairs on hearing aids previously purchased at the clinic
- Reports of occasional administrative or front-staff issues
- Concerns about wait times or providers appearing too busy to address all concerns thoroughly
In patients' words
"She has been my audiologist for 23 years. She always pays attention to my concerns and addresses them in a competent, caring, and cheerful manner."
— MercyOne patient survey for Mary Claire Summers, AuD"I purchased Oticon hearing aids in 2019. Recently I had a plastic piece that came off my hearing aid. I called and they said to stop in and they would fix it. I was informed by the Audiologist that it would be a $50 charge! I was totally shocked that they would charge me..."
— Patient review on WebMD/Healthy Hearing"Dr. Smit was professional, courteous, friendly and listened to what I had to say. He explained everything in an easy to understand manner..."
— MercyOne patient survey for Jeffrey Smit, MDMore clinics in Des Moines
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