Primary Care & Urgent Care Concord,NC
Primary Care • Concord, NC
Ratings by platform
- Birdeye (FastMed Urgent Care): 3.9/5 stars (1,729 reviews)
- Birdeye (Atrium Health Primary Care Edison Square): 4.6/5 stars (137 reviews)
- Solv (Atrium Health Urgent Care): 1.0/5 stars (1 review)
- Zocdoc (FastMed Urgent Care): 4.72/5 stars (40 reviews)
- CVS MinuteClinic: 4.7/5 stars (251 reviews)
What patients say
Patients praise
- efficient and fast service reported by some patients
- compassionate and thorough care from specific providers
- friendly front desk staff in some experiences
- easy online scheduling processes
Common complaints
- reports of rude, unprofessional, or disinterested staff
- complaints regarding long wait times and issues with appointment scheduling/flexibility
- serious allegations of racial bias and insensitive treatment by medical providers
- dissatisfaction with communication and care quality in specific instances
In patients' words
"I was a bit apprehensive about going here since there were so many negative reviews, but I couldn't have been more pleased with the service I got."
— FastMed Urgent Care patient review"If Amanda treated me (someone who is currently in school working on obtaining an MD with FAR more knowledge than her) like this, I imagine she treats other minority patients the same exact way... She needs diversity and implicit bias training right away."
— Atrium Health Urgent Care patient review"Rude staff. Wait times a ridiculous... The receptionist telling people automatically it’s a 3hr wait and however that’s not true they are calling people back quicker, they are using long wait times to defer people away."
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