Lakeside Primary Care - Concord clinic
Primary Care • Concord, NC
Ratings by platform
- Location.com (Novant Health Lakeside Primary Care - Speedway): 4.4/5 (225 reviews)
- Top Rated Local (Novant Health Lakeside Primary Care - Afton): 4.2/5 (76 reviews)
What patients say
Patients praise
- Praise for bedside manner of specific doctors
- Convenience of same-day appointments for some patients
- Positive experiences with the use of integrated medical record systems (Epic)
- Some reports of friendly and helpful staff interactions
Common complaints
- Difficulties with phone scheduling and long wait times
- Perceived rudeness or lack of empathy from front desk staff and some medical providers
- Frustrations with follow-up on test results or communication delays
- Concerns about feeling rushed during appointments
In patients' words
"Avoid This Office – They Don’t Care About Patients... This office is completely dismissive, unprofessional, and negligent."
— Patient review for Novant Health Lakeside Primary Care - Afton"The medical assistant/nurse and doctor both seemed visibly annoyed during my visit... I don’t think any patient should feel judged or dismissed."
— Patient review for Novant Health Lakeside Primary Care - Speedway"Patients praise Dr. A, Dr. Cain, and Dr. Linda A for their exceptional bedside manner, taking the time to listen to their concerns... The staff is friendly, kind, and helpful."
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