OrthoCarolina Concord Urgent Care
Orthopedics • Concord, NC
Ratings by platform
- Birdeye and UrgentCareDirectories: 4.7/5 (2,247 reviews)
- Better Business Bureau, Trustpilot, and Yelp: 1.05/5 (7 reviews)
What patients say
Patients praise
- Efficient and courteous staff in some instances
- Thorough medical explanations and clear treatment plans from providers
- Convenient access to specialized orthopedic care as an alternative to the emergency room
- Highly rated overall on some platforms (e.g., 4.7/5 on aggregate reviews)
Common complaints
- Billing and insurance discrepancies, including confusion over outstanding balances and repeated charges for the same services
- Long wait times for appointments despite being on time
- Frustrating experiences with office staff and scheduling, including dismissive behavior and communication issues
- Specific instances of denied care or perceived lack of urgency for urgent care arrivals close to closing time
In patients' words
"Dr. Morgan is SO nice and makes these trips so much easier!"
— Birdeye User Review"The billing system for OrthoCarolina is the worst that I've ever dealt with. The customer service agents are nice, but I keep getting billed for PT visits that I've already paid for."
— BBB Customer Review"Staff are efficient and courteous. I appreciated how thorough Dr. O'Connell was explaining my condition and the treatment plan."
— MapQuest User ReviewMore clinics in Concord
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