Concord Orthopaedics: Orthopaedic Care NH
Orthopedics • Concord, NC
Ratings by platform
- rater8: 4.79/5 (17K+ ratings) (3,800+ comments)
- Birdeye/Google: 4.9/5 (237 reviews)
- Owldali: 4.8/5 (3,614 ratings)
What patients say
Patients praise
- Professional, compassionate, and competent medical providers
- Clear communication of treatment options and diagnoses
- Effective surgical outcomes reported by many patients
- Swift attention to urgent orthopaedic needs
- Supportive and knowledgeable support teams
Common complaints
- Difficulties with phone communication and appointment scheduling
- Long wait times for appointments (up to 45 minutes)
- Complaints regarding administrative staff attitude
- Issues with the online portal and payment system functionality
- Perceived decline in provider quality by some patients
- Short appointment durations and feeling unheard regarding specific diagnostic concerns
In patients' words
"Dr McEntarfer was great! He explained everything and gave me options. Thank you Dr McEntarfer!"
— rater8 patient review"Quality of providers has tanked. Staff stunningly rude and CEO unresponsive. The 3 month old online portal and payment system is dreadful and is broken in many links. Getting through on the phone? FORGET IT."
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