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Colonial Heights Location Prince George

Allergy CareColonial Heights, VA

★★★☆☆3.0/5113 reviews across 2 platforms

Ratings by platform

  • Birdeye (Colonial Heights Medical Center): 3.4 out of 5 stars (65 reviews) (65)
  • Birdeye (Bon Secours - Colonial Heights Family Medicine): 2.5 out of 5 stars (48 reviews) (48)

What patients say

Patients praise

  • Compassionate and attentive clinical staff/bedside manner
  • Professional and knowledgeable medical practitioners
  • Clean and well-maintained facilities
  • Efficient check-in processes at some locations
  • Strong patient trust and loyalty for specific physicians

Common complaints

  • Long phone wait times and difficulty reaching staff
  • Administrative and billing concerns, including potential overcharging
  • Poor communication or lack of responsiveness to patient needs
  • Negative experiences with facility care (specifically at a rehabilitation center)
  • Occasional reports of dismissive behavior from individual providers

In patients' words

"I would NOT recommend this facility at all. Almost every time we've called we've been put on hold for over 15 minutes or more to only find out nothing."

SeniorAdvice (Colonial Heights Health Care and Rehabilitation Center)

"While patients acknowledge that 'the doctors are great,' there are significant concerns regarding the administrative and billing aspects of the practice."

Dr. Rachele Idelman (VCU Health at Colonial Square review summary)

"Patients consistently praise Dr. Keith Roberts for his exceptional bedside manner, describing him as caring, understanding, and an excellent listener who makes them feel comfortable and at ease."

WebMD (Dr. Keith Roberts)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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