James River Cardiology: Cardiologist in Richmond VA
Cardiology • Colonial Heights, VA
Ratings by platform
- Birdeye: 4.9/5 stars (512 reviews (for Chesterfield location))
- Centers for Medicare & Medicaid Services (CMS): 75.0/100 (MIPS quality score) (N/A)
What patients say
Patients praise
- Some providers and physician assistants are described as thorough, kind, and attentive listeners
- Friendly and helpful staff in some interactions
- Efficient and timely care mentioned by some patients during emergencies or routine visits
Common complaints
- Communication issues, including lack of timely updates on test results and difficulty contacting doctors post-procedure
- Perceived lack of patient respect and poor customer service, such as unprofessional front desk staff behavior and uncommunicated appointment rescheduling
- Concerns about an 'assembly line' atmosphere in patient care
- Difficulties accessing medical records and potential fees for records access
In patients' words
"Patient reviews reveal significant concerns about communication and patient care...One reviewer expressed disappointment with the lack of timely communication regarding test results...Another review detailed a highly negative experience regarding communication after a cardiac catheterization."
— drracheleidelman.com"Best cardiology office I’ve ever been to. I’m so glad I transferred my care here. The entire staff is incredibly kind, friendly, and knowledgeable—from the front desk to the clinical team in the back."
— localitybiz.com"If you value your life DO NOT go to James River Cardiology. They will kill you! They don't care about their patients. Very Rude and unprofessional."
— localitybiz.comMore clinics in Colonial Heights
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