Mass General Brigham Imaging
Radiology and Imaging • Chelsea, MA
What patients say
Patients praise
- Efficient and courteous service reported by some patients
- Clean and modern facilities
- Helpful and accommodating experiences regarding appointment scheduling
Common complaints
- Difficulty reaching staff by phone and long wait times
- Reports of rude or dismissive staff attitude
- Concerns regarding communication about appointments (e.g., cancellations without notice)
- Frustration with the patient portal or referral processes
In patients' words
"Canceled my ultrasound appointment without prior notice the day before my exam. I only found out when I went on the portal to reread the fasting instructions."
— Birdeye user review"Efficient, courteous. Staff called the night before to go over procedure. No wait time when I arrived for appointment! Seriously great people here!"
— User review (archived)"Always issues with the phone when they do not answer... I've waited up until a half hour just for them to answer and say can you please hold again it's absolutely ubsurd."
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