Chelsea - Mass General Imaging
Radiology and Imaging • Chelsea, MA
Ratings by platform
- Expected Healthcare: 3.9/5 (36)
- Birdeye/Google: 4.2/5 (18)
- Yelp/MapQuest: 3.4/5 to 3.5/5 (7)
What patients say
Patients praise
- Kind, supportive, and professional staff
- Clean, bright, and modern facility environment
- Easier to navigate and less hectic than main campus locations
- Efficient service reported by many patients
- Pleasant waiting area and available parking
Common complaints
- Long wait times for procedures
- Lack of communication regarding delays
- Negative staff attitudes reported in older reviews
- Difficulties with facility access/entry procedures
In patients' words
"I was treated like I was their only patient. They made sure I was very comfortable."
— Birdeye Review"The staff at this facility are always exceptional. It’s a bit less hectic than the main campus on Fruit Street, but I prefer coming here because the people are accommodating, understanding and empathetic."
— Birdeye/Google Review"I went there early to the appointment someone asked me to put on a gown and waited 45 minutes with my gown on. Low level of service. No one bother to communicate why its taking so long."
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