Wound Care | Boston Medical Center - South - BMC Health System
Wound Care • Charlestown, MA
Ratings by platform
- Birdeye: 3.3 / 5 stars (1,470 reviews)
- CMS HCAHPS (via Healthgrades/Momentary): 3 / 5 stars (overall patient satisfaction) (4,156 patient surveys)
What patients say
Patients praise
- Strong reputation for trauma and emergency care
- Many patients highlight compassionate and skilled individual physicians and specialists
- Positive experiences with surgical and clinical outcomes reported by some patients
- High patient recommendation rates compared to national benchmarks
Common complaints
- Inconsistent wait times and appointment scheduling issues
- Reports of poor customer service and unprofessional staff behavior
- Instances of perceived neglect and inadequate pain management
- Concerns about facility cleanliness and communication at discharge
In patients' words
"Every single person that I came across in this hospital treated me so kind & caring! Every nurse & doctor really acted fast & efficient!!"
— Virtuous Reviews"If I could give them a zero I would......I just had spine surgery.... And they kicked me out without teaching me how to clean my wounds or anything."
— Ovu.comMore clinics in Charlestown
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