Behavioral Health
Mental Health and Behavioral Services • Charlestown, MA
Ratings by platform
- Rehab.com: 2.37/5 (19 reviews)
What patients say
Patients praise
- Access to integrated care systems (e.g., MGH affiliation)
- Availability of multidisciplinary teams including psychiatrists, psychologists, and social workers
- Availability of crisis intervention and community-based support services
Common complaints
- Communication challenges, including ignored messages and difficulty reaching providers
- Long wait times and inefficient front-desk processes
- Issues with prescription management and refills
- Perceived lack of empathy or professional interaction from administrative staff
- High staff turnover/revolving door of clinicians
In patients' words
"Time sensitive and important messages on patient gateway are viewed by staff and then ignored for weeks. My doctor no-showed a telehealth visit until I called and the front desk said they’d “get her on the ball.”"
— LocalityBiz (MGH Charlestown HealthCare Center)"The counselors are just there to smile and nod and tell you to breathe. The doctors change like a rapidly moving revolving door."
— Rehab.com (South Shore Mental Health Center)More clinics in Charlestown
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