Charlestown Community Health Center
Mental Health and Behavioral Services • Charlestown, MA
Ratings by platform
- Postcard: 3.5/5 (32)
- Mass General Brigham (Internal Medicine): 4.9/5 (94)
What patients say
Patients praise
- Highly rated individual providers/physicians (e.g., 4.9 rating for internal medicine primary care)
- Some patients report positive, compassionate care from specific doctors and nurses
Common complaints
- Poor communication and unresponsiveness (e.g., patient messages ignored, difficulty reaching staff)
- Administrative issues, particularly with billing and prescription refills
- Difficulties with the patient check-in/check-out process (e.g., long lines, confusion)
- Perceived lack of professionalism or dismissive behavior from staff
- Concerns regarding continuity of care and follow-up treatment
In patients' words
"Abysmal communication. Time sensitive and important messages on patient gateway are viewed by staff and then ignored for weeks."
— LocalityBiz/Patient Review"I love the Drs and and nurses in this family Drs office I suffer from severe chronic pain and these care giversangels of mercy have bent over backwards to help find ways to deal with the I can talk to any staff member and they are willing lend a helping hand."
— A-Better-Place/Patient Review"Horrible experience. Dr. Anne Rebecca Murray-Chiriboga runs this practice like a business, not a healthcare facility."
— Postcard/Patient ReviewMore clinics in Charlestown
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